RELEVANCE AND PROGRAMMES
Over 500 organisations in 48 different countries.
Hamish’s world leading Customer-Led Transformation approach has wide applicability across multiple audiences, topics and industries. Hamish's approach has inspired over 500 organisations in 48 different countries.
Common Thread
The common thread is that organisations, teams and/or individuals are looking for performance breakthroughs inspired by a speaker/facilitator that can provide:-
Credibility:- Real stories from a highly successful leader
Practicality:- Approaches and tools that can be applied immediately
Versatility:- Tailored solutions to their specific opportunities and challenges
Inspiration:- Presentation style and new thinking!
Common Thread
The common thread is that organisations, teams and/or individuals are looking for performance breakthroughs inspired by a speaker/facilitator that can provide:-
Credibility:- Real stories from a highly successful leader
Practicality:- Approaches and tools that can be applied immediately
Versatility:- Tailored solutions to their specific opportunities and challenges
Inspiration:- Presentation style and new thinking!
Topics
The “entry point” may differ, but the Customer-led approach to creating a performance breakthrough remains the same. Past keynotes/masterclasses have included:-
Strategy Topics:-
Value Proposition, Changing environment, Coping with a crisis, Transformation, Digital Transformation, Cyber security
Customer Topics:-
Customer centricity, Customer Service, Customer insight, Brand Proposition, Sales/Key Account management, Difficult Customers and many more
Innovation Topics:-
Accelerating Innovation, Growth/Growth mindset, Driving
Change/Transformation, Product Superiority, MasterThief (stealing ideas) and many more
Leadership/Performance topics:-
Internal influencing, Collaboration, Implementing Strategy, Leadership Brand, Personal Brand and many more
Individuals:- Leaders, Future Leaders
Programmes
Although specialising in Keynote Speeches, Hamish is also much in demand for various formats of advisory work.
He has also recently built a significant reputation as both an online, broadcast and live event Moderator.
Delivery will be tailored to individual circumstances. However, the most common formats are:-
- Keynote speeches
- Advisory
- Masterclasses (including interactive exercises).
- Leadership/Training Programmes
- Coaching
- Customer-led Transformation Programmes
These in-house development programmes turn a customer centricity ambition into action! These tailored programmes run in partnership with line management to put the customer at the core of all activities in all parts of the organisation. Note:- These programmes can be run both as an in-house customer centricity exercise and/or as a service to your clients (you enable them to develop their customer promise and, at the same time, gain valuable insights about them)
Audiences
Past audiences include:-
Organisations:- from Governments and multi-nationals to SMEs
Teams:- From Leadership teams to the front line
Functional Teams:- Including Sales, Marketing, HR, Operations, Finance, IT/IT security, Risk/Compliance, Supply Chain, Legal, Procurement
Individuals:- Leaders, Future Leaders
Industries
Financial Services, FMCG, luxury and durable Consumer Goods, Retail, Shipping, Automotive, Professional Services, Technology, Media/Entertainment, Sport, National and local Government, Charities, Utilities, Property/Construction, Telecoms, Life Sciences, Medical, Food and drink, Education, Travel/Transport and more